Careers

Working at WCCU

What motivates you to get up each morning and come to work? At Winnebago Community Credit Union we believe it’s the ability to Help Make Our Member’s Dreams Come True, it simply doesn’t get better than that! With over 65 years of experience, our reputation of being a locally loved credit union with a promise to put our members first has helped us grow to where we are today. Credit Unions were founded with the philosophy of People Helping People; we know personable people are at the heart of treating our members how they want to be treated. We are always looking for enthusiastic team members to join us.

Join Our Growing Team!

Start a career working with great people and enjoy full benefits including:

Paid Vacations
Accrued Sick Pay
Paid Holidays
401K Match

Apply for a WCCU Position

Part-Time Teller

We currently have a career opportunity as a Part-Time Teller/Member Associate at our Witzel branch.

Responsibilities

Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, loan payments, money orders, or cashier’s checks
Verify endorsements and proper identification on deposit and mobile deposit transactions
Execute wire or ACH transfer requests
Assist members with debit, credit, and gift card issuance
Troubleshoot credit or debit card issues, online and mobile banking questions, or other general account-related questions
Balance and maintain personal cash drawer, branch vault, and appropriate currency logs if applicable
Other duties as assigned

Qualifications and Skills

Strong communication skills and attention to detail, with the ability to listen and identify members’ financial needs to support their financial well-being better
Problem-solve to make quick decisions, ability to take initiative, perform accurate cash handling transactions, intermediate computer skills, and maintain a courteous demeanor in a busy member-centric work environment
Ability to work independently as well as being part of a team and to collaborate effectively with others throughout the organization
Work 30-35 hours per week, including some Saturday mornings a month, and alternate scheduling for opening and closing the branch. Opportunity at times for additional hours
High school diploma or GED required

Benefits

Starting pay of $16.55/hr based on experience level, up to 13 paid holidays, eligible paid vacation hours, 401(K) with matching features, as well as additional incentive programs, voluntary benefits, and no late evenings!
Friendly, dedicated team striving to make members' “Dreams Come True”

Winnebago Community Credit Union is an Equal Opportunity employer. Apply now or email your resume to dani@wincu.org. Or send it to Winnebago Community Credit Union, 2060 Witzel Ave, Oshkosh, WI 54904 ATTN: Dan.

Financial Services Representative

Are you passionate about helping people manage their money and "Make Your Dreams Come True"? We are seeking an energetic and enthusiastic Financial Services Representative who has a positive attitude and financial acumen to help serve our members. Having relationship-based discussions to uncover a member's financial needs will allow you to offer exceptional consumer deposit and loan product solutions. If you seek meaningful work and aspire to create a positive, life-changing difference for our members, we'd like to hear from you!

As our Financial Services Representative, your role will function in Depository and Lending services:

Depository Services Overview:

Provide outstanding service by meeting and speaking with members to uncover financial needs and provide appropriate solutions utilizing products and services available within Winnebago Community Credit Union
Open and service deposit accounts for members or prospective members, including savings, checking, certificates, money markets, IRA, ACH, Internal Transfers, and ATM. Also, close accounts when necessary
Assist members with account service needs, including wire transfers, payroll deduction/direct deposit, internal transfer requests, online banking, and statement inquiries
Assist members in successfully resolving questions or concerns regarding their accounts with WCCU
Investigate and correct errors on member accounts and proactively reach out to communicate with the member
Address basic questions from members about mortgage loan offerings, credit cards, and other products or services and refer to specialists if needed
Take a need-based approach to promote all credit union products and services to help deepen the member relationship

Lending Services Overview:

Interact with members through all channels, including walk-in traffic, website or mobile inquiries, and incoming calls from the phone queue
Understand, educate, and advise members of all Consumer Loan products available
Input consumer loan applications, review credit reports, perform debt ratio/collateral analysis, obtain approval if not within your own authority, process and sign loan documents with the member in person or through electronic channels, and complete files in accordance with policies and procedures
Offer our value-added debt protection solutions for lending products, including payment protection, GAP, and Mechanical Breakdown Coverage that help protect our members' finances in a time of need
Meet monthly loan volume and cross-sale goals established by WCCU

Professional Attributes and Expectations:

Produce an excellent member experience during and after their transaction by growing positive relationships with members and executing our mission to "Help Make Your Dreams Come True" philosophy
Be a champion for creating an atmosphere of solutions, innovation, and continuous improvement for your team members and the entire credit union
Maintain a professional image of the credit union with every team member and member interaction
Assist the branch staff in various tasks or requests as needed
Comply with all aspects of BSA/AML/Reg Z and OFAC Federal and State regulations related to position
Yearly completion of all online compliance training assigned by Management
Attend required sales, services, and department training classes to enhance skill level at various times
Additional duties as assigned

Key Skills That Will Make You Succeed at This Job:

Excellent communication skills, proficient business writing, good presentation, and verbal ability to effectively respond to members and co-workers
Skillful application of math concepts is necessary for accuracy and high-quality work.
Ability to solve practical problems and interpret instructions furnished in various formats
Practice a sense of urgency, initiative, and competitive drive to complete key tasks, emphasizing working with and through other people in the process
Possesses consumer lending fundamentals and can execute current loan policies and procedures
An enthusiastic team player who is readily approachable and at ease with various people and generations
Work at a fast pace to meet member deadlines with high accuracy

Education and Experience:

Ideal candidates should possess an associate's degree or 1-2 years of relevant experience in the financial services industry, preferably in the Credit Union world; equivalent or advanced education and experience will be considered.
Previous sales and excellent customer experience are required
Software knowledge of the Microsoft Office Suite, Data Processing System, and hardware knowledge (driver's license scanner, scanning and copy machine, etc.)
Dedication to protecting the privacy and security of member and credit union data on-site and through electronic member communications

Scheduled Work Hours:

Full time - 40hrs
The rotation schedule typically includes one Saturday morning per month to act as a lender on duty at our Witzel St or Commercial St location. To offset, team member is given an afternoon or morning off during that work week to compensate and balance hours.
Ability to work at any of our three locations at times for coverage when needed
Two required all-staff training days, one in the fall and one in the spring
Attendance at our Annual Membership Meeting in the spring of each year

Benefits

In addition to a competitive salary; paid time off, 401k, incentives, and additional voluntary benefits options
The pay is commensurate with the experience required for the job
Be a part of a great team environment!

Winnebago Community Credit Union is an Equal Opportunity employer. Please email your resume to cleitch@wincu.org or send it to Winnebago Community Credit Union 567 E. Snell Rd, Oshkosh, WI 54901 ATTN: Chris.