Careers

Working at WinCU

What motivates you to get up each morning and come to work? At Winnebago Community Credit Union we believe it’s the ability to Help Make Our Member’s Dreams Come True, it simply doesn’t get better than that! With over 65 years of experience, our reputation of being a locally loved credit union with a promise to put our members first has helped us grow to where we are today. Credit Unions were founded with the philosophy of People Helping People; we know personable people are at the heart of treating our members how they want to be treated. We are always looking for enthusiastic team members to join us.

Join Our Growing Team!

Start a career working with great people and enjoy full benefits including:

• Paid Vacations
• Accrued Sick Pay
• Paid Holidays
• 401K Match

Call Center

Join our dynamic team as a Call Center Associate at the Snell Branch and become a friendly voice that connects with members/clients every day! In this energetic role, you will provide exceptional customer support, assist members with inquiries, and promote positive experiences through effective communication. Your enthusiasm and accuracy will help us serve our member base, ensuring every interaction is engaging, professional, and solutions-oriented. This position offers a vibrant environment where your sales and data entry expertise, along with outstanding phone etiquette, will shine, making a real difference in our members’ satisfaction.

Responsibilities

• Handle inbound and outbound calls with professionalism, enthusiasm, and a customer-first mindset.
• Provide clear and accurate information about products, services, or account details to members.
• Assist members with inquiries, troubleshooting issues, and resolving concerns efficiently to enhance satisfaction.
• Promote products or services to potential clients through persuasive communication and upselling techniques that can save our members time or money.
• Conduct data entry tasks accurately while managing call volume.
• Demonstrate excellent phone etiquette and communication skills to build rapport and foster trust with members and the team.

Qualifications

• 1-2 years prior experience in a call center or customer service role is advantageous; familiarity with call center operations is a plus. 1-2 years' experience in Credit Union or banking industry.
• Strong communication skills with the ability to listen actively and convey information clearly.
• Be positive, punctual, and accountable to members and the team.
• Proficiency in Microsoft Office, data processing system, and hardware knowledge (RingCentral phone system, wireless headsets, etc.).
• Experience with outbound calling campaigns or sales initiatives is desirable.
• Demonstrated ability to handle cash transactions or perform cash handling duties accurately when required.
• Excellent analysis skills to assess members’ needs and provide tailored solutions efficiently.
• Knowledge of phone etiquette, customer support best practices, and client services principles. Embark on a rewarding journey where your energy fuels exceptional service! We’re committed to fostering an inclusive environment that values your skills, encourages growth, and recognizes your contributions at every step.

Scheduled Work Hours:

• Full-time – 40 hrs
• Rotation schedule for typically one Saturday morning per month on duty at our Witzel St location. Given 3.5 hours off during the work week to compensate.
• Two required all-staff training days, one in fall and one in spring.
• Attendance at our Annual Membership Meeting in the spring of each year.

Winnebago Community Credit Union is an Equal Opportunity employer. Apply now or email your resume to loril@wincu.org. Or send it to Winnebago Community Credit Union, 567 E. Snell Rd., Oshkosh, WI 54901 ATTN: Lori, or apply online at WinCU.org/about-us/employment-application.